These Terms & Conditions constitute the full legal agreement between you and dona55. Please read them carefully before registering an account or placing any bet or wager on the dona55 platform.
These six areas represent the most important sections of the full dona55 Terms & Conditions. Detailed provisions follow below.
All dona55 users must be 21 years of age or older. Age and identity verification is mandatory and may be requested at any point. Underage accounts are immediately closed.
All transactions are processed in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank. Withdrawal requests are subject to identity verification and wagering compliance.
All bonuses are subject to wagering requirements, time limits, and game restrictions. Abuse of promotional offers — including multi-accounting — will result in forfeiture and account closure.
You are solely responsible for maintaining the confidentiality of your account credentials. dona55 is not liable for losses arising from unauthorised access resulting from your failure to secure your login details.
Collusion, match fixing, use of automated betting tools, fraud, money laundering, and any form of system exploitation are strictly prohibited and may result in criminal referral.
dona55 provides deposit limits, cooling-off periods, and self-exclusion tools. Players who believe they may have a gambling problem are encouraged to use these tools or contact our support team immediately.
These Terms and Conditions ("Agreement") govern your access to and use of the dona55 platform, including all services, products, features, and content made available through the website and any related mobile interface operated under the dona55 brand ("Platform"). By registering an account, accessing the Platform, or placing any bet or wager, you confirm that you have read, understood, and unconditionally agree to be bound by this Agreement in its entirety.
If you do not agree to any provision of these Terms and Conditions, you must immediately cease using the dona55 Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised version.
Access to and use of the dona55 Platform is subject to the following eligibility requirements, all of which must be satisfied simultaneously:
dona55 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within the timeframe requested will result in the suspension of account access and the withholding of pending withdrawals until verification is complete.
To access the full functionality of the dona55 Platform, you must register a personal account. You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes. Providing false, misleading, or incomplete registration information is a material breach of this Agreement.
Each individual is permitted to hold only one (1) dona55 account. The creation of duplicate or multiple accounts — whether under the same identity, household, device, IP address, or payment method — is strictly prohibited. dona55 employs technical and manual measures to detect multi-accounting and will take immediate enforcement action upon detection, including the forfeiture of all balances across associated accounts.
You are solely responsible for all activity that occurs under your account. You must maintain the confidentiality of your username and password and must not share your credentials with any third party. You agree to notify dona55 support immediately if you suspect any unauthorised access to your account.
All financial transactions on the dona55 Platform are denominated in Pakistani Rupees (PKR). dona55 accepts deposits and processes withdrawals exclusively through the following verified payment channels:
Minimum and maximum deposit and withdrawal limits apply and are displayed within the Platform's cashier section. These limits may be adjusted by dona55 at its discretion with reasonable notice to affected users.
Withdrawal requests are processed subject to successful completion of identity verification (KYC). dona55 targets processing of verified withdrawal requests within standard business hours, though processing times may vary depending on the payment provider. Withdrawals will only be returned to the same payment method used for the corresponding deposit, where technically feasible, as an anti-money-laundering control.
dona55 reserves the right to request source-of-funds documentation for any transaction and to delay processing of withdrawals pending the satisfactory completion of such due diligence.
All bets and wagers placed on the dona55 Platform are subject to the specific product rules applicable to the relevant game or event. These product-specific rules are published within the respective sections of the Platform (sportsbook rules, casino game rules, etc.) and form part of this Agreement by reference.
General rules applicable to all betting and gaming activity on dona55 include:
dona55 offers bonuses and promotional incentives to eligible registered account holders from time to time. All bonuses are subject to the specific terms published at the time the bonus is offered, including wagering requirements, minimum odds restrictions, game contribution percentages, and expiry dates.
General bonus conditions applicable across all dona55 promotions include:
The following activities are strictly prohibited on the dona55 Platform. Breach of any prohibition in this section constitutes a material breach of this Agreement and will result in immediate account suspension and, where applicable, the forfeiture of account balances and referral to law enforcement authorities:
All content available on the dona55 Platform — including but not limited to software, design, graphics, text, logos, game assets, odds data, and audiovisual elements — is the exclusive intellectual property of dona55 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial recreational use in accordance with these Terms. This licence does not include the right to:
Any unauthorised use of dona55's intellectual property may result in civil and criminal liability under applicable law.
dona55 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Key data practices include:
Please review the full Privacy Policy for complete details on how your data is handled.
To the fullest extent permitted by applicable law, dona55, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:
In all cases, dona55's total aggregate liability to you shall not exceed the total net deposits made by you to your dona55 account during the thirty (30) days immediately preceding the event giving rise to the claim.
dona55 is firmly committed to promoting responsible gambling among all users. We recognise that for a small number of players, gambling can become problematic, and we take our duty of care seriously.
The following responsible gaming tools are available to all dona55 account holders at no cost:
If you are concerned about your gambling behaviour or that of someone close to you, we encourage you to reach out to our support team or consult international responsible gaming resources. dona55 takes all responsible gaming requests seriously and will act promptly on any request for account restriction or self-exclusion.
All promotional communications from dona55 are suspended for players who have entered a cooling-off or self-exclusion period. If you continue to receive marketing material following a self-exclusion request, please contact us immediately so we can investigate and rectify the issue.
For more information, please also visit our dedicated Responsible Gaming page.
Either party may terminate this Agreement and close the associated dona55 account. You may close your account at any time by contacting customer support. Subject to any outstanding verification, wagering, or compliance obligations, dona55 will return any verified real-money balance to you via your registered payment method.
dona55 reserves the right to suspend, restrict, or permanently terminate any account at its sole discretion, with or without prior notice, in any of the following circumstances:
Where an account is terminated for breach of these Terms, dona55 reserves the right to forfeit any remaining balance and to withhold withdrawal requests pending investigation. Where an account is closed for reasons unrelated to player misconduct, outstanding balances will be returned in full.
This Agreement shall be governed by and construed in accordance with international gaming regulations applicable to the jurisdiction under which dona55 operates. In the event of any dispute arising from or in connection with this Agreement or your use of the Platform, the parties agree to attempt resolution through good-faith negotiation in the first instance.
If a dispute cannot be resolved informally within thirty (30) days of written notice, either party may refer the matter to binding arbitration conducted under internationally recognised arbitration rules. The language of all proceedings shall be English. The arbitrator's decision shall be final and binding on both parties.
Nothing in this clause prevents dona55 from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect its intellectual property, confidential information, or to enforce payment obligations.
dona55 reserves the right to modify, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered account holders via email or prominent notice on the Platform prior to the effective date of the change.
Your continued use of the Platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the amended Terms, you must immediately cease using the Platform and close your account. The most current version of these Terms will always be accessible at dona55.net/terms-conditions.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to exercise any rights described herein, please contact the dona55 support team. Our support team is available around the clock to assist registered players with account queries, responsible gaming requests, and formal complaints.
You may reach us by email at: [email protected]
When submitting a formal complaint, please include your registered username, a clear description of the issue, and any relevant transaction reference numbers to enable us to investigate and respond efficiently.
Now that you know the rules, join hundreds of thousands of Pakistani players enjoying cricket betting, live casino, and slots — all in PKR, all on your mobile browser. 21+ only. Play responsibly.