This Privacy Policy explains what personal information dona55 collects from registered players in Pakistan, why we collect it, how we use and protect it, and what rights you have over your own data.
Six commitments that define how dona55 approaches data privacy and the protection of every Pakistani player's personal information.
dona55 collects only the personal data strictly necessary to provide our services, verify your identity, process transactions, and comply with our regulatory obligations. We do not collect data for its own sake.
All data transmitted to and from dona55 is protected by SSL/TLS encryption. Stored personal data is secured using industry-standard access controls, encryption at rest, and regular security auditing.
dona55 does not sell, rent, or trade your personal information to unaffiliated third parties for marketing or commercial purposes. Your data is never a product. Full stop.
We tell you clearly what data we hold, why we hold it, and how long we keep it. No hidden clauses. If our practices change in a material way, we will notify you before the changes take effect.
You retain meaningful rights over your personal data at all times — including the right to access, correct, export, and in certain circumstances delete the information dona55 holds about you.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Data that is no longer needed is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how dona55 ("we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals who register for, access, or use the dona55 online casino and sports betting platform, including all services offered at dona55.net ("Platform").
By creating a dona55 account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform and should contact us to close your account.
dona55 is an online gaming and sports betting platform operating under international gaming regulations. The Platform is designed primarily for use by English-speaking players in Pakistan and offers services including cricket betting, live casino games, slot games, and related products.
For the purposes of this Policy, dona55 acts as the data controller in respect of personal data collected directly through the Platform. Where we engage third-party service providers to process data on our behalf, those parties act as data processors operating under contractual obligations consistent with this Policy.
All queries, data access requests, or complaints relating to this Privacy Policy should be directed to our support team at: [email protected]
dona55 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and in certain cases from third-party verification providers. The categories of data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Registration form, KYC verification |
| Contact Data | Email address, mobile number, city (e.g. Karachi, Lahore, Islamabad) | Registration form, account settings |
| Financial Data | JazzCash / EasyPaisa account numbers, HBL / UBL / Meezan Bank account details, transaction history | Cashier section, payment processing |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically via Platform logs |
| Usage Data | Games played, bets placed, deposit and withdrawal history, session durations | Automatically via Platform activity |
| Verification Data | Copies of national identity documents, utility bills, selfie images for liveness checks | KYC verification process |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
We do not intentionally collect sensitive personal data such as health information, religious beliefs, or biometric data beyond what is strictly required for identity verification liveness checks.
dona55 uses the personal data we collect for the following purposes:
dona55 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
dona55 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
dona55 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that help us recognise you across sessions, remember your preferences, and analyse how the Platform is used.
The types of cookies dona55 uses include:
You can manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality and user experience of the dona55 Platform.
dona55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While dona55 takes all reasonable steps to secure your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
dona55 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by applicable law. Our general retention guidelines are as follows:
When personal data is no longer required for any permitted purpose and no legal retention obligation applies, dona55 will securely delete or permanently anonymise that data.
Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by dona55. To exercise any of these rights, please contact us at [email protected] with your registered account username and a clear description of your request.
dona55 will respond to all valid data rights requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.
As a dona55 player, you hold real rights over your personal information. Here is what each right means in practice.
You may request a copy of all personal data dona55 holds about you, along with information about how it is being used and with whom it has been shared.
If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
In certain circumstances you may request deletion of your personal data. This right is subject to overriding legal retention obligations, particularly under AML regulations.
You may request that we limit our use of your personal data in certain situations, such as while a rectification request is being assessed.
Where processing is based on consent or contract and carried out by automated means, you may request your personal data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Your privacy is protected, your data is secure, and your rights are respected. Join Pakistani players enjoying cricket betting, live casino, and slots — all in PKR, all on your terms. 21+ only.